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How Cloud is Cooking Up Change in the Restaurant Industry

As more and more restaurant owners look for ways to cut costs, improve customer service and drive loyalty initiatives, application modernization including cloud applications, mobile apps and predictive data modelling are featuring at the top of their personal “must do” menus. Software companies and ISVs that serve the restaurant and hospitality industry are in a race to offer more, by migrating older legacy apps to the cloud and taking advantage of real-time data analysis tools to offer more features and functions to their customers – all while ensuring security and data privacy are still the “special of the day”.

Patrick Albrecht owns and operates four restaurants in Atlanta, Georgia. At one point, he says, he had tens of thousands of receipts, invoices, health department documents and payroll data stuffed into the various offices in his restaurants.

Born in the Cloud is Disrupting the Restaurant Industry

New “born in the cloud” restaurant applications are coming into the market. That is great news for restauranteurs. They will have a choice of vendors to select from – vendors who can offer new capabilities and new functionality that restaurant customers demand.

If you are a team supporting restaurant clients on an existing legacy application, you might need external help if you want to accelerate your own application modernization efforts in order to take on these new competitors.

Legacy restaurant applications, without an achievable plan in place to modernize quickly, are at risk of customer erosion.

By subscribing to [i] a cloud-based mobile app that could organize his overwhelming mountain of paperwork, he figures he’s now saving 2% each month in overhead costs from his four food operations. He can find any document in a matter of seconds and he can compare vendor delivery prices to determine who is giving him the best deal.

Albrecht is one of a growing number of smart restaurant owners who have embraced and employed some of the new cloud-based technologies to make operations more efficient and cost-effective.

Threats Abound

Restaurant chains and food companies that own various restaurant brands know how tough the business is. Competition is fierce, customer loyalty is fickle and profit margins are skinny. The difference between red and black on the bottom line is often as thin as the edge of a knife. Having the right information at the right time from POS, loyalty, vendor management and surveying systems is critical for owners who need to make decisions that can mean the difference between remaining in business and shutting the doors.

Social, Mobile and Data Drive Transformation in the Restaurant Industry

Cloud technology and third-platform innovation accelerators[ii] like social, mobile and big data are changing the landscape for the restaurant industry. Large chain firms and independent operators have experienced how mobile apps can boost business simply by making it convenient for customers to order, pay and review their experience, all with a smartphone.

For many restaurants, they have either directed their internal software developers to modify existing applications or they are looking to their existing POS vendor to do it for them.

There’s just one problem: many of these existing applications were designed long before cloud, social and mobile were part of the landscape. Moving a legacy application into the cloud while taking advantage of new functionality AND ensuring that security and data privacy are paramount is tough to do.

It requires specific skills and knowledge. Few companies can say they are masters of all the aspects needed to modernize.

What to Expect with Application Modernization

Data Available on Any Device

Restaurant owners Matt and Dianne Kraft can now check restaurant sales on their mobile phone while sitting beside a camp fire on a family vacation. “We rarely used to take vacation,” Dianne admitted. “We needed to be at the restaurant to stay on top of everything. But now we can see exactly what is happening in real time; we can even monitor problems as they happen. For example, issues that used to be buried – like a high number of orders being returned – are flagged. We can simply make a quick call to determine if it is a kitchen problem or a server problem, and by working with our manager, get it resolved quickly before customer satisfaction is impacted.

The ability to use cloud to amass multiple points and sources of data is making an enormous difference in the restaurant industry today. Cloud enables data pools to drive data analysis, unavailable before now. Restaurants can profile their customers in fine detail and then design promotions targeted specifically at them. Many legacy apps can’t achieve this sophisticated level of analytics because they weren’t written with current analytic models in mind.

Roughly 60% of consumers are making a restaurant selection – and a reservation – based on what they find on apps like Yelp and OpenTable. Because these apps are using cloud technology, the data these restaurants collect can determine booking patterns, eating tastes, the age of their customers and even their income levels. That’s valuable information for restaurant owners, who can harness this data and use it to drive promotions, communications, messages and offers.

Some cloud-based apps alert a restaurant when a customer is in the area by using what’s called geo-fencing. This creates an opportunity to immediately transmit a mobile ad to that customer.

A POS Cloud Facelift Cuts Costs, Boosts Sales

POS systems are another instance of cloud technology reducing costs.

Application Modernization – Legacy Moves to the Cloud

A large software vendor designing legacy POS applications for more than 30 years turned to Optimus when they needed to modernize their legacy POS. With more than 40,000 global customers to support, their internal IT team not only did not have the time to do the migration themselves, they also did not have the specialized expertise that this migration and design effort demanded. The results? By partnering with Optimus, this client has:

  • Reduced time-to-market and hosting costs
  • Capability to scale on demand to respond to peaks and seasonal fluctuations
  • Rolled out their new cloud app without disrupting existing customers
  • A future-proof roadmap with proximity to PaaS for machine learning, IoT frameworks, Blockchain technology and more.

According to Restaurant Insider[iii], cloud-based POS works for any size of restaurant. Updated sales, inventory, customer feedback and other real-time data can be accessed from the cloud via a mobile device, anywhere. In other words, there is no need for costly on-premises servers, holding valuable and often confidential data.

But moving your legacy application to the cloud is not as simple as a “lift and shift”. You need to assess the code base, making changes to it to take advantage of cloud services while also optimizing the application so that it runs more efficiently in the cloud.

The right upfront efforts mean greater agility and cost savings while taking advantage of trends such as machine learning and blockchain.

Mobile Ready Everywhere

mPOS is a payment system which allows customers to pay by using a mobile wallet –  simply a smartphone that contains encrypted credit or debit card information. Such a system appeals strongly to tech-smart millennials, who control more than 30% of gross income today [iv] and who eat out frequently.

When a food company fails to keep up with the capabilities that modern technology can offer, they are at risk of losing clients and profits very quickly. These restaurants will look for software vendors who can help them.

Software application companies that have legacy applications and cannot quickly make the shift to the cloud will fall behind the technology curve. Their clients will either fall behind as well or abandon them for another vendor.

Plan for Success

Because modernization technologies for the restaurant industry offer so many opportunities that you can take advantage of, it is vital to talk with a company that works in this space every day, delivering custom-tailored solutions and driving cost savings for clients.

Optimus Information delivers cloud-supported application development for the restaurant and hospitality industry. Optimus works on the leading edge and provides your company with full software development and testing, mobile development on any platform, and business intelligence designed to suit your needs and wishes.

Contact us today for more information and let us show you how we can employ our skill with cloud technology to drive your business forward.

 

[i] https://www.entrepreneur.com/article/223562

[ii] https://www.idc.com/promo/thirdplatform/innovationaccelerators

[iii] https://upserve.com/restaurant-insider/benefits-cloud-based-restaurant-pos/

[iv] https://www.michaelhartzell.com/restaurant-blog/how-restaurants-can-use-mobile-payment-technology-to-increase-profits

Power BI for Mobile: Take Your Data on the Road

One area where the Power BI software stack really shines is the mobile space. The Power BI product line includes three apps: one for iOS, Windows Phone and Android. These apps allow you to take anything you can generate in Power BI and make it readily available to any stakeholder with a mobile phone or tablet. With a couple swipes, users can quickly interact with all your analysis. Power BI allows you to bring together the advantages of mobile devices, big data systems and compelling visualizations in a way that permits everyone involved to make better decisions.

The Power of the Dashboard

It’s one thing to produce an informative chart, but it’s quite another to deploy a fully interactive dashboard that can fetch real-time updates. Power BI permits you to tie together data from a variety of sources, including numerous non-Microsoft products. For the end user, the guy in marketing who just needs to see today’s report, the component that makes it all accessible is the dashboard.

Power BI dashboards allow you to publish any type of common infographic, geospatial information or visualization. If you need a bubble chart that displays the YTD performance of your company’s retail outlets, there’s an out-of-the-box solution for that with Power BI. It also allows you to create maps and overlay existing information onto those maps. Instead of just seeing that Store #325 is performing well, an app user can pull up the dashboard and see on the map whether that’s a one-off phenomenon or a regional trend.

Making Information Accessible

In the world of data analytics, a lot of work goes into empowering decision makers who may not have strong technical background. It’s extremely beneficial to give those people an app that allows them to quickly sort through the available data in a clear format. If your buyers can quickly bounce between multiple years’ worth of data and make comparisons, they can make important decisions faster.

Power BI also allows you to determine how the dashboard accesses the available information. Rather than simply presenting users a static set of reports, you can configure queries that allow them to sift through in a self-guided fashion. If someone needs access to a real-time inventory report, your dashboard can be configured to fetch that information from the company’s SQL Server installations. This allows members of your organization who might not be data scientists to rapidly develop insights that can guide their choices. 

Cross-Platform Compatibility

Keeping everyone in your business on the same page can be a challenge. Microsoft has gone to great lengths to ensure that the Power BI apps display information faithfully on every platform and function in a similar fashion. Our hypothetical data scientists in our example will have no trouble grabbing an art department iPhone and finding everything they need.

Data Sources

Any data source that can be access inside Office or Power BI can be presented within the app’s dashboard. If you need to present data from an Excel sheet in an appealing manner to someone on the other side of the planet, the app can make that happen. It also allows you to connect to commonly used data sources, such as SQL Server Reports, and outside sources, such as Google Analytics, Salesforce or MailChimp. You can even mix and match functionality, for example, overlaying Salesforce data on Google Maps.

Conclusion

Business intelligence is about putting the right information in the rights hands and in a format that makes a visually compelling case. Your company will likely invest a lot of effort in the coming years into producing analysis and generating insights. With Power BI’s mobile app, you can ensure that the people who need those insights have access to them with the touch of a finger. The app allows you to pass along analysis to stakeholders in a secure environment that makes interacting with the data easy. In short, it makes all your data analytics faster, more appealing and more accessible.

If you have questions about getting started with Power BI or want to push the toolset further, give us a call. We’re always happy to answer any questions.