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Keeping Up With the Times: The Technology Industry’s Response to COVID-19

Tech-Giants Keeping Up With the Times: The Technology Industry’s Response to COVID-19

In the whirlwind of the last few weeks, the world has turned to the digital side of things for solace. Working from home has only been possible through the use of technology such as video calls, data sharing, and the cloud. But how has the tech industry responded to help cope with COVID-19 and working from home? We’re here to tell you. Keep reading for the latest updates on how the tech industry has given back. 

Local Technology Companies 

With relatively smaller tech companies, such as ourselves, we’ve found people dedicated to giving back in this time of need. Although most small businesses across the world are taking a large hit due to this unprecedented and unexpected catastrophe, they have made it a priority to put their employees and local community above their own needs. Whether creating internal agendas donating to local COVID-19 relief groups or organizations such as the Vancouver Food Bank, smaller communities are dedicated to providing help as best they can. Here at Optimus we have been doing the same. While still working from home and putting the health and safety of the community that we live in first, we have raised money for the Food Banks of Canada, the donations of the employees matched by the company itself. So far we have been able to raise over $8500! 

Interested in making your own contribution to the city of Vancouver in this time of need? Look no further, click here to view the ways that you can give back. 

Tech Giants and their Massive Impact

The tech giants that are at the forefront of innovation right now have put a lot of their projects on hold like the rest of us to help in the times of the COVID-19 crisis. Not only monetarily, although that is a significant portion of their contributions, but also by cushioning the economy after this is all over through expanding the job space by tens of thousands. Amazon has created 10, 000 new jobs and other companies are following suit. Apple has donated 10 million masks to healthcare facilities and are still paying their hourly workers as they would have regularly. Amazon, Cisco, Google and more are all contributing as well. Google, a well known search platform as we all are aware, is creating a website specifically for COVID-19 education and awareness, and Cisco has committed $225 million towards awareness and reparation as well. 

Responding to Demands 

For those of us who have the luxury of working from home, it hasn’t been smooth sailing. Increased distractions, lack of space, and feelings of isolation are just a few of the barriers to overcome (for more information on how you can stay productive while working from home, click here). But what about the companies who are providing us with services that make our remote work possible? Our reliance on the cloud now is higher than ever. Suddenly, cloud computing resources are at the forefront of essential infrastructure, allowing the government and health organizations to spread important information, allowing coworkers to stay connected, and keeping people in touch with their loved ones. What toll is this taking on the cloud giants? COVID-19 is “stress-testing” cloud service providers, pushing infrastructure to its limits. As well as this, the crisis has exposed the flaws and areas of improvement needed in infrastructure, testing how far companies can stretch before they break. Microsoft has reported a 775% spike in cloud services demand due to COVID-19, and other providers are stating similar stories. It’s clear that some of these cloud giants will have to come up with new business strategies to keep up with what the world needs right now: connection. 

Expansion and Creation of Apps

With this pandemic as well as tensions on the rise, many people are turning to technology as a form of entertainment while they stay indoors. Because of this, we’re seeing a boom in the creation and expansion of entertaining apps whether that be video games or extensions/plug-ins for your devices that allow you to connect with people regardless of their location. A few noteworthy examples that we would include in this list are Netflix Party (a Google Chrome extension that allows multiple users to watch the same movie in real time), and House Party (an application that allows users to join and exit different conversations with friends over video in real time, almost like they’re entering and exiting rooms in a house). Aside from the entertainment sector, we’re also seeing a spike in the availability of online courses as well as programs. Many tech companies are offering free or reduced rates for their services. Microsoft is a leading example of this as they are offering Microsoft Teams, an application that allows coworkers to collaborate through audio and video calls, for free. 

This is a scary time. We’re not going to dissuade you of that fact. But in the face of uncertainty, we encourage you to look at the tech giants, and take advantage of the resources that so many companies are providing, while giving back to your own clients as well. We hope that you and your families are staying safe and healthy, not to mention connected through some of the aforementioned services. 

 

Technology is Becoming the Core to Every Business

By Goran Kimovski, SVP Global Customer Solutions (Onica)

For many decades, technology businesses were considered a separate industry sector. These were typically companies whose revenue was dependant on developing technology-based products and selling those products to other businesses. The majority of other businesses were relegated to the role of technology consumers. Wanting to reduce their technology budgets, these technology consumers focused on minimizing their technology costs by standardizing their business processes and tools. This approach worked for a while, since everyone in their industry and market were in the same race. However, with the advent of ubiquitous technology – in the form of cloud services, mobile and edge devices – a new wave of companies emerged. These new companies shifted technology from the periphery to the core of their business model.149 Technology is Becoming the Core to Every Business

Technology Became the Differentiator

New businesses in sectors ranging from healthcare to transportation to financial services were able to compete and steal market share from existing businesses. We started using terms like fintech, healthtech, and transportation as a service to differentiate these businesses from the respective industry sector they were competing within. They almost always looked more like technology companies based on their R&D budget and technology innovation. This new wave of hybrid startups has attracted tons of investments across the globe.

Many traditional businesses have changed their direction to keep up with the competition. They had to take advantage of the same trends in cloud, mobile, and edge, to start catching up to (or in some cases outperform) their new competitors. These traditional businesses have recognized that these new businesses are using technology to differentiate themselves and grabbing market share from them. Some have been able to successfully change their direction and take their competition. Many found new solutions for their customers by partnering with these new vendors. Some have decided to acquire these businesses and bring them into the core of their operations. This effectively started a transformation towards becoming more and more technology oriented.

What Drives This Process?

Several technology innovations:

  1. Open and fast internet access
  2. Adoption of mobile in every aspect of our business and professional lives
  3. Extensive processing and sensor technology being built in every device
  4. Low cost and easy access to large computing power in the form of cloud

Screen-Shot-2019-05-14-at-11.14.03-AM Technology is Becoming the Core to Every Business

These innovations have converged and democratized access to technology. This enabled new business models like “everything as a service” to thrive. As businesses adopt more technology, they create a greater wealth of data and many new integration possibilities.

In turn, this drives innovation to:

  1. Make sense of all the data
  2. Help businesses drive better decisions and optimize the user experience
  3. Offer new ways for users to obtain services from their business
  4. Create additional revenue generating opportunities uniquely enabled by technology

What Does this Mean for Your Business?

If you’re not already on the path of transforming towards a technology-centric future, now is the best time to start.

This is how you can begin:

  1. Starting the Discussion
    Initiating discussions with your leadership (or, if you’re an executive, by leading such discussions) about making an initial investment.
  2. Create a Team
    Empower a small team to start experimenting with technology and exploring how to solve current business challenges in a different way using cloud-based or related technologies. It is critical that you truly empower the team to try different technologies. Give them a budget and authority for creating a sandbox with enough guardrails and support from your IT and security teams to enable them to safely run experiments fast. It is equally critical to hold them accountable for their learning and sharing the results of their experiments. Therefore, you can build a roadmap for transforming your business through the use of technology and get wider support from the organization to continue further investments.

If you’ve started the transformation and feel overwhelmed, you’re not alone. The technology driving the trends discussed here is largely developed for builders. These are companies that employ engineers and others that have the skill and know-how to build solutions from various technology components. However, many of the businesses outside the technology sector employ people that are good at customizing and managing solutions who don’t have the capacity to maintain their existing technology stacks.

Learning the New Model

Customization, integration, and maintenance is commonly outsourced to professional services or managed services firms. In addition, most of those firms are too invested in their existing technology platforms and unable to move as fast as their customers who feel the pressure of the market. They need to adopt new technologies faster than their vendors can. This leaves room for a new kind of service firms (Optimus Information and Onica included) that have been born in the new technology-centric world. These new service firms are not constrained by old business models or large numbers of customers with support agreements that keep their staff working with outdated technologies. These companies are more than happy to share the best practices they have developed over the years working with early adopters of technologies like cloud, IoT, serverless, Big Data, Machine Learning, etc. Larger enterprises are also great examples of this new model. Many have already started their journeys and have been relying on those new technology-centric services organizations to help.

Technology Transformation Trend

It is somewhat useful to think of all of these trends as enabling a transformation towards technology-enabled businesses. However, in my 6+ years offering cloud consulting and managed services in Canada and the US, I have often seen this trend of technology becoming central to the business. These businesses are on the path to becoming or have already become technology-centric; and many aspects of their organizations have been transforming to support that. I expect this trend to continue over the next 10 years. I predict that we will find ourselves in a world where almost every business will become technology-centric.

The Art of Leadership for Women

Jessalynn Tran is the Sales & Marketing Coordinator at Optimus Information


Today, more women are moving up the corporate ladder and breaking glass ceilings. We are raising a generation of girl bosses and have even more available opportunities. However, women in leadership roles will face many challenges in this evolving world that will require them to adapt in order to succeed.

On April 5th, I was fortunate enough to attend The Art of Leadership for Women, an annual one-day conference focusing on the topics and trends most critical to women leaders. The event this year brought together an extraordinary group of influential women consisting of business icons, bestselling authors, and even a Nobel Peace Prize winner. You could feel the energy, excitement, and significance of this event from outside the doors. It felt like something magical was about to take place.

ArtofLeadership-1030x539 The Art of Leadership for Women

The speakers included:

Emily Chang
Anchor & Executive Producer, Bloomberg Technology, Emmy Award Winning Journalist and Bestselling Author

Tiffani Bova
Growth & Innovation Evangelist at Salesforce and Bestselling Author

Laura Gassner Otting
Chief Catalyzing Officer at Limitless Possibility and Author

Dr. Tasha Eurich
Organizational Psychologist, Researcher and New York Times Bestselling Author

Malala Yousafzai
Nobel Peace Prize Laureate, International Bestselling Author and Founder of Malala Fund

 


Here were some of my key takeaways from these inspiring speakers.

Success is directly related to access to opportunity

But, what does access mean and look like?

One historical fact that stood out to me was that women used to dominate the computing and programming industry. Women like Ada Lovelace, Grace Hopper, and the women of ENIAC were on the leading edge. It was only until much later that the tech industry used personality tests to identify the characteristics that they thought would make a good programmer. This created the stereotype of techies as anti-social male nerds that we now think of. The number of women in computer science declined because they were reframed as individuals who would not excel in this industry as much as their counterparts (despite their prior dominance).

Access to opportunities refers to equal opportunities that are free of biases. However, access to me also means creating a sense of inclusion. Even when women are present, if we don’t see examples of other women in roles that we want, it makes it difficult to imagine ourselves in those roles. There are subtle cultural signals we’re sending that tell women “you don’t belong here” or “you’re not good enough.” For example, the photo used for the first jpeg algorithm was a Playboy centerfold. The use of this photo was later defended by stating that there were no women in the room. Would the choice of this photo have been different if there was a woman in the room? And what message would using this photo send to a woman in the room? What are the long-term societal consequences when we are limiting ourselves to a narrower gender-biased view?

 

Who gave us our scorecard?

Don’t measure yourself against someone else’s standards of success or happiness.

Although the conference mainly viewed leadership through a female lens, the majority of the information provided was applicable for both men and women.

One gender-neutral idea was having a metaphorical scorecard that we all measure our success and happiness against. For example, there is a lot of pressure to get married and have children. This sends the signal that we unsuccessful if we decided that is not the life that would make us happy. We will never be happy if we are trying to live according to someone else’s scorecards and not our own.

A similarity between all the speakers was that they didn’t all have it all figured out. It was trial and error along the course of their career, and they tossed external scorecards a long time ago. Each step helped them figure out what they wanted to do, what they didn’t want to do, and what their strengths are. For me, I tend to measure myself against the perceived timeline I should follow for my career. Having gone back to school to pursue a different path, I have always felt behind where I “should” be.

 

Self Awareness

Understanding who we are and how we are seen.

Self aware individuals are typically more successful at work, receive more promotions, communicate better, parent better and maintain happier relationships. Most people think that they are self aware. However, in reality, most people suck at it. This is something that I realized is definitely true for me. I have a difficult time identifying my strengths and limitations, and often feel like I have imposter syndrome.

Studies have shown that women tend to underestimate how others see them. Dr. Tasha Eurich provided practical tools to help improve our self awareness and to use trusted individuals to combat our negative perceptions.

  1. Reflected best self
    Ask a few people who know you well, “What qualities do you most appreciate me as a leader?”
  2. Prove them wrong
    What are you capable of that no one else knows?
  3. Ask what, not why
    Asking “Why?” can put us in an emotional trap feeling like a victim asking “Why is this happening to me?” A better way is to ask “What?” questions that will give you factual growth. For example, ask “What patterns do I see and what can I do differently?”
  4. Loving critics
    Seek honest feedback from someone who has your best interest at heart and wants to see you succeed.

 

How to Get Women to More Prominent Roles?

Practical advice for any leader.

It’s one thing to read this and make commitments to improving at leadership. But, we don’t want to settle for vague goals. If you are a woman and want to truly excel, here are four pieces of advice for you:

  1. Don’t ask for permission
    Go out and prove them wrong.
  2. Have mentors
    Surround yourself with people who can help you develop your skills.
  3. Know your own strengths and limitations
    Focusing on your strengths will help guide your career and understanding areas you can improve or need help improving.
  4. Being bad at something is an opportunity to improve
    Mistakes are inevitable; but they are opportunities to learn.

 

My day at the Art of Leadership for Women felt like a day full of “Aha!” moments. Not only did I leave with practical advice that I can apply to my own life, but I left feeling empowered. In addition to the extraordinary women, it was great to see men in attendance as well. The fight for equality and inclusivity needs to include men in the dialogue. Being sent to this conference clearly communicated to me Optimus’ core values and their support of gender equality. When asked what the gender ratio is at Optimus, I was proudly able to say the ratio is 1:1. I am grateful to work for a company that sees my personal potential as a professional and also the importance of being an ambassador of women in leadership.

Software Testing and Quality Assurance Event in Vancouver BC

Software-testing-Vancouver-event-300x200 Software Testing and Quality Assurance Event in Vancouver BC

Software Testing Event in Vancouver

On November 7th, OptimusQA organized a breakfast event for industry leaders in B.C. More than 30 guests attended the Software Testing event at Vancouver Terminal City Club in downtown Vancouver.

The topic of the event, “Sensible, Pragmatic and Effective Testing”, covered the breadth and depth of knowledge required for decision makers to evaluate the testing efforts needed to confidently provide quality assurance.

There were many questions, interactions and ideas floating in the room and we received a lot of positive feedback resulting in offline discussion. We look forward to hosting the next event. Connect with us to learn more.

If you were unable to attend the event or would like to view again, the video is embedded below. Enjoy!

[youtube height=”400″ width=”600″]http://www.youtube.com/watch?v=YWUZQxIURxk[/youtube]